Engaging Through Empathy

Engaging Through Empathy: I Don't Care What You Know Until I Know That You Care


Meet Dylan Sullivan, the single father of an 8-year-old boy named Joseph. He calls you because he says his son's school won't stop pestering him about Joseph misbehaving at school. He thinks that by calling your agency, he may be able to get them off his back. He also says he is interested in receiving any financial assistance you may have to offer. Can you help?

Engaging through Empathy is a training where you will learn how you can approach clients in a way to create sustainable change by building relationships and meeting them where they are at. 

Participants will learn:

  • How biases and assumptions affect family engagement
  • The difference between sympathy and empathy
  • Basic motivational interviewing skills that utilize empathy to deepen engagement with clients

Scenarios are enacted in Project Harmony’s training theater to facilitate experiential learning.  
Space is limited to 25 participants per training.

This training pairs well with our (Maybe) Ready, (Kind of) Set, Change course.  If you are seeking a full day of training on engagement skills and how to facilitate change with clients, these trainings can be offered back to back to create a six hour training for your staff utilizing scenario work.

Don't see what you are looking for?
For more information or to schedule a training, please email the Training Department at training@projectharmony.com
Some trainings can be offered in Spanish.

Upcoming dates for this training